You've Got Questions, We've Got Answers
the porch plan
What To Expect After You Order Your Package
Completion Notification
You’ll get a text once we’ve finished, along with a quick memo on how to care for your pumpkins.
End-of-Season Pickup (If Selected)
If you opted for end-of-season pickup, we’ll send you a reminder the day before we return.
Have a Question?
Just text us! We're happy to help with any issues or special requests.
Confirmation Email
You’ll receive an email confirming your order details.
Text Reminder the Day Before Delivery
We’ll text you a reminder and ask if there are any special instructions we should know (like gate codes or porch access). Be sure your porch is cleared and ready for us!
Delivery Day
Our team will be at your home for about 30 minutes to 1 hour to set everything up.
Commonly Asked Questions
How Do I Care For My Pumpkins So They Last?
Our pumpkins are locally grown right here in North Carolina, so each one has its own shape and charm. While we do our best to deliver the freshest pumpkins, we can’t guarantee how long they’ll last and aren’t able to offer replacements if they begin to rot.
To keep your porch looking festive, check your pumpkins often and remove any that start to go soft or moldy. Moisture is the biggest culprit, so make sure they’re in a dry spot and consider placing something like burlap underneath to help soak up excess water.
We have a streamlined system which will help keep you in the loop every step of the way.
- You will first receive a confirmation email.
- A reminder via text the day before delivery. At this time, we need to know special instructions if you live in a gated community, codes ect. And please make sure porch is cleared.
- If you not done so, please email a picture of your porch so we are prepared. morganhoopergc@gmail.com
- You can expect us to be at your house for 30 minutes to 1 hour setting up your display.
- We will send you a text when completed and how to care for you pumpkins.
- If you have chose for us to dispose of pumpkins we will reach out to you the week you chose to let you know specific date and time.
Is There a Return Policy?
Pumpkins are perishable items so we cannot control mother nature. However, know we carefully pick out each pumpkin and diligently handle them with care. We also send you how to care for your pumpkins for longevity thru the season.
Where Do You Take The Pumpkins When We Are Done Displaying Them?
We take to a local charity farms as animals love pumpkins and its better for the environment. Please refrain from painting pumpkins if you selected for them to be picked up by us, as we cannot donate them.
Do I Have To Be Home at The Time Of Setup or Pickup?
No, however if you live in a gated community we will need to know how we can access your neighborhood. Please lock up pets or animals.
Pumpkins are perishable items so we cannot control mother nature. However, know we carefully pick out each pumpkin and diligently handle them with care. We also send you how to care for your pumpkins for longevity thru the season.
What Should I Expect After Booking?
We have a streamlined system which will help keep you in the loop every step of the way.
- You will first receive a confirmation email.
- A reminder via text the day before delivery. At this time, we need to know special instructions if you live in a gated community, codes ect. And please make sure porch is cleared.
- If you not done so, please email a picture of your porch so we are prepared. morganhoopergc@gmail.com
- You can expect us to be at your house for 30 minutes to 1 hour setting up your display.
- We will send you a text when completed and how to care for you pumpkins.
- If you have chose for us to dispose of pumpkins we will reach out to you the week you chose to let you know specific date and time.
If you have any questions, we're here to help! You can always shoot us an email directly, or fill out this message form and we'll get back to you in a reasonable amount of time.
Thank you for getting in touch.
We will reply to you within 24 hours.
